---
title: "Maintenance"
canonical: "https://docs.vaultspeed.com/space/VPD/3210575880/Maintenance"
format: markdown
---
At VaultSpeed, we periodically perform scheduled maintenance to enhance and optimize our services, ensuring an exceptional user experience.  This can range from hotfixes over minor to major releases.

The typical release time is Sunday at 18:00 CET.

This is the type of message that users will get when there is a planned maintenance:

> ℹ️ ### Maintenance Details
> ℹ️ 
> ℹ️ Dear Customers,
> ℹ️ 
> ℹ️ We want to inform you that we will be performing **planned maintenance** on all VaultSpeed instances. During this period, **downtime is expected**.
> ℹ️ 
> ℹ️ **When:**
> ℹ️ 
> ℹ️ - **Start Time:** 9:00 AM CET, 11 January 2026
> ℹ️ - **End Time:** 1:00 PM CET, 11 January 2026
> ℹ️ - **Downtime Duration:** Up to 2 hours per instance
> ℹ️ - **Reason:** Planned maintenance window
> ℹ️ 
> ℹ️ We appreciate your patience and understanding. If you have any questions, please contact our support team via our [Support Portal](https://vaultspeed.atlassian.net/servicedesk/customer/portal/1).

---

### Note for Users

> ℹ️ **Introducing the Upcoming Maintenance Reminder Notification:**
> ℹ️ 
> ℹ️ Keep an eye on the top of your dashboard for a new notification. It will remind you about the upcoming maintenance scheduled to start at [TIME] on [DATE].
> ℹ️ 
> ℹ️ The notification will be visible **starting four hours before the scheduled maintenance time **and will remain visible throughout the maintenance window.
> ℹ️ 
> ℹ️ While no action is required, plan accordingly for potential service interruptions during this timeframe.

![yellowbanner.png](media://0d2b733a-a475-40a9-b7c2-4204d0289999)

---

### Maintenance Enhancements and Benefits:

At VaultSpeed, our commitment to delivering an exceptional user experience is constant. This scheduled maintenance is crucial in achieving that goal. Our dedicated teams will execute critical enhancements and optimizations with precision during the maintenance window.

#### Why it's necessary:

This maintenance is imperative for implementing upgrades and optimizations that lead to a smoother, faster, and consistently reliable service.

 

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### Anticipated Post-Maintenance Enhancements:

Upon completion of the maintenance, users can expect the following improvements:

- Enhanced system responsiveness, resulting in faster system performance.
- Reduced the likelihood of future downtime, ensuring uninterrupted service availability.
- Improved system stability, enhancing reliability and consistency.

 These enhancements collectively contribute to a significantly improved user experience with VaultSpeed.

 

---

### Contact Us:

At VaultSpeed, we understand that clear communication is essential during maintenance activities. Our dedicated support team is here to assist you promptly. If you have any questions, concerns, or encounter any issues during the maintenance window, Please do not hesitate to contact our support team via our [Support Portal](https://vaultspeed.atlassian.net/servicedesk/customer/portal/1).

### Additional Information:

- Our support team is available from 9:00 AM to 5:00 PM CET, Monday to Friday.
- We aim to respond to all email inquiries within 24 hours.

** **

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### Feedback Mechanism:

At VaultSpeed, we value your input and want to ensure your experience is as smooth as possible. If you have any comments, suggestions, or encounter any issues related to the maintenance page, we encourage you to provide feedback. Your input helps us continually improve our services.

### Ways to Provide Feedback:

Through our VaultSpeed portal, you can choose what type of request you want to enter:

1. [Suggest an Improvement](https://vaultspeed.atlassian.net/servicedesk/customer/portal/1/group/4/create/127)
2. [Suggest a New Feature](https://vaultspeed.atlassian.net/servicedesk/customer/portal/1/create/126?src=1852388416)
3. [Report an Incident](https://vaultspeed.atlassian.net/servicedesk/customer/portal/1/group/4/create/124)
4. [Report Test-Env Defect](https://vaultspeed.atlassian.net/servicedesk/customer/portal/1/group/4/create/144)

We appreciate your contribution to making our platform better. Thank you for helping us enhance your experience with VaultSpeed.